Find answers to your questions
- Application crashes right away when starting?
- Can I still use SkalarkiIO Profiler For P3D, Xplane, etc.?
- How do I uninstall USB drivers and Re-install ProfilerIO Drivers?
- How do I use the Custom Planes option?
- How do I use the Debug menu? What do these code numbers mean?
- I am unable to see my MCDU screen? It is just blank?
- Skalarki Profiler no longer finds any devices after installing this software
- Some of the commands are not working but most are?
- VSpeed call outs not working?
- Why are the FCU/EFIS dials not very responsive?
- Why is the VSpeed callouts and the panel dimming grayed out?
- I never got my license key?
- Can I use my license on multiple computers?
- Can you please explain the difference between a subscription and a license?
- Do you offer a free trial?
- How do I reset my license?
- I lost my license information, how do I retrieve it?
- What is your return/refund policy?
- When will I receive my license?
When will I receive my license?
When you purchase any of our products, you will receive two emails: one with your order confirmation and another with your license information. Your license information should arrive within 15 minutes of purchase. If you purchased a subscription, it may take up to 3 hours for the subscription to be entered into the system.
If you have not received your license information with 24 hours, you can always open a support ticket.
Updated on 03 Jan 2025
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