Find answers to your questions
- Application crashes right away when starting?
- Can I still use SkalarkiIO Profiler For P3D, Xplane, etc.?
- How do I uninstall USB drivers and Re-install ProfilerIO Drivers?
- How do I use the Custom Planes option?
- How do I use the Debug menu? What do these code numbers mean?
- I am unable to see my MCDU screen? It is just blank?
- Skalarki Profiler no longer finds any devices after installing this software
- Some of the commands are not working but most are?
- VSpeed call outs not working?
- Why are the FCU/EFIS dials not very responsive?
- Why is the VSpeed callouts and the panel dimming grayed out?
- I never got my license key?
- Can I use my license on multiple computers?
- Can you please explain the difference between a subscription and a license?
- Do you offer a free trial?
- How do I reset my license?
- I lost my license information, how do I retrieve it?
- What is your return/refund policy?
- When will I receive my license?
What is your return/refund policy?
All sales are final. Due to the nature of our digital products, it is not feasible to offer refunds as they can be easily duplicated and distributed.
Please read all terms and conditions to ensure you are purchasing the correct product. We provide detailed descriptions for each product. Refunds will not be offered for incorrect purchases due to failure to read the terms or descriptions.
We strive to ensure your complete satisfaction with our products. We offer remote support, support chat, and this knowledge base to assist you.
For subscriptions, you may cancel at any time; however, we do not offer prorated refunds for unused days. Once a subscription is purchased, the service is provided for the entire subscription period.
No exceptions will be made.
Updated on 03 Jan 2025
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